FAQs

Cancellation until 7 days prior to the day of arrival: no cancellation fee will be applied (except for our non-refundable rate**). Cancellation within 7 days: 100 % of the total amount booked will be charged to your account.

Special conditions (groups*)

• Between 21 and 0 day(s) before arrival: 100%
• Between 28 and 21 Days before arrival: 50 %
• More than 4 weeks before arrival: 25,00 EUR

(*) groups = Every booking of 3 or more rooms

(**) our non-refundable rate is non refundable from the moment of booking. When cancelled 100 % of the total amount booked will be charged to your account.

Yes, we have 2 parking spaces available directly opposite our house. You can book these on a first come, first serve basis. The cost is 12,50/night. Just add it to your booking on our site and we will confirm if we have availability.

Yes, all our rooms have fixed airconditioning.

No, unfortunately not. 

Yes, with our gift vouchers you always have and great and original gift. Please email us with your requirements (amount, text, occasion, etc).

You can always check in earlier and drop your bags off. If the room is already available, you can also go to the room.

If you wish to check out later than 11am, please arrange this in advance. Your request is subject to availability and a late check out fee of 10,00 euro per hour or part thereof will apply. Latest checkout time is 13.00h.

Yes, breakfast is always included in the price. We also offer vegan, vegetarian or gluten free options; please tell us in advance.

From the station

First of all, we are only a 15 minute walk from the train station or a 5 minute taxi ride, which costs around €10.

WALKING:
Head across the main road (City Centre) into a road called Oostmeers.
After 400m turn right onto Zonnekemeers.
In 230m continue onto Walstraat.
After 84m turn right onto Katelijnestraat.
In 46m turn left onto Nieuwe Gentweg.
Then after 230m turn right into Werkhuisstraat. We are halfway down at number 18.

BY BUS (average time 18 minutes)

Bus 1 or 11 (De Lijn) 
Get off: Bus stop Garenmarkt and continue in the direction the bus was going. At the end of the road turn right and the first street on the left is Werkhuistraat. We are halfway down at number 18.

By car

The quickest way to arrive at The Townhouse is to enter Bruges via the Katelijnepoort and then take the 2nd street on the right, Visspaanstraat; follow to the end and Werkhuisstraat is the street slightly to the right on the other side of the crossroads.

Yes, we do. Please download our free app “The Digital concierge” and enter the code 2687.

During the weekend (Friday & Saturday) and (bank)holidays, we have a minimum stay of 2 nights.

No, we do not. We are happy to help you with your bags.